Payment in full is required prior to the clean commencing to secure ongoing cleaning appointments.
Invoices are raised on a monthly basis and are sent via email. Payment is required prior to cleaning commencing. Payment can be made in relation to the frequency of the cleaning schedule.
We regret that we are unable to accept cheques for payment. Payment should be made by bank transfer. Bank details will be available on the invoice. Please quote your invoice number as the reference when making payment.
For any amendments, additions or cancellations of the regular cleaning service, notice must be given in writing to info@coxheadcleaningservices.co.uk, with a minimum of 5 working days’ notice. Otherwise, this is chargeable.
If access cannot be gained, or is denied to the cleaning team on the day of your scheduled clean, this will be chargeable.
Complaints must be raised no later than 24 hours after the cleaning has taken place. All complaints must be submitted in writing to customercare@coxheadcleaningservices.co.uk.
Breakages must be reported directly to the office no later than 24 hours after the cleaning has taken place. These must be submitted in writing, with photographic evidence, to customercare@coxheadcleaningservices.co.uk.
Customers must remove any items of sentimental value or any high-value items prior to cleaning. Whilst every care is taken by our cleaning staff, breakages cannot be ruled out. Any breakages will be photographed and the customer notified on the day of the clean.
Cleaning equipment is provided by Coxhead Cleaning Services and its use is covered by our insurance. We are able to use customers’ cleaning equipment or supplies, provided that these meet our health and safety requirements. We do not supply bleach; however, we are happy to use bleach in sanitary areas if left available, but this is used at your own risk.
Please notify the office of any new or additional pets that were not seen at the time of quotation and will be present at the time of cleaning. If you have a pet that poses a risk of biting or is of an anxious nature, please ensure the pet is safely secured in an area that the team do not access.
At the time of confirming your cleaning service, you can request an AM (8.30am–12 noon) or PM (12 noon–4.30pm) appointment. Should a request not be made, your cleaning will take place between 8.30am and 4.30pm. Should your requirements change, please notify the office at your earliest convenience and we will endeavour to accommodate your request. If you require a more precise time, please contact the office on the morning of your clean.
